Terms & Conditions.

Thank you for choosing our dog subscription box service. We want to ensure transparency and clarity regarding the contents of our boxes. Please note the following:

The items included in your subscription box are carefully curated from our esteemed brand partners to provide a delightful experience for you and your furry friend, however, due to the nature of our selection process and availability of products, the items in each box may vary from month to month.

While we strive to maintain consistency in the quality and value of our boxes, we want to emphasize that the specific items you receive may differ from those pictured or described on our website or promotional materials.

Rest assured, the total value of the items included in your subscription box will always meet or exceed the value of the box itself. We are committed to delivering exceptional value and satisfaction with every shipment.

Should you have any questions or concerns regarding the contents of your subscription box, please don't hesitate to reach out to our customer support team. We are here to assist you in any way we can.

TERMS AND CONDITIONS OF SALE

1. Effect of Conditions

These terms and conditions govern all contracts between The Little Doggy Box Company ("the Company") and any customer ("the Customer") for the sale of goods and services ("the Goods"). By purchasing from the Company, the Customer agrees to these terms, which supersede any conflicting terms from the Customer.

2. Unfair Contract Terms

These conditions are drafted in compliance with the Unfair Contract Terms Act 1977, ensuring fairness. Unless the Customer notifies the Company otherwise in writing before making a purchase, these conditions are deemed fair and reasonable.

3. Variation of Contract

Any changes to these conditions must be agreed upon in writing by a director of the Company to be binding.

4. Prices

Prices listed are in Sterling and subject to change before delivery. They exclude Value Added Tax, which will be charged at the prevailing rate. Invoices are strictly net unless otherwise agreed. Efforts are made to ensure price accuracy, and customers will be notified of any discrepancies before dispatch.

5. Payment

Payment is typically required with the order. The Customer is responsible for additional expenses resulting from delayed delivery due to their instructions. The Company may request full payment in advance of delivery.

7. Default in Payment

The Company reserves the right to cancel discounts, charge interest on overdue payments, and suspend deliveries for unpaid amounts.

8. Set Off

The Company may offset amounts due for goods purchased against any amounts owed to the Company or its associated entities.

9. Delivery and Carriage

While the Company endeavours to meet quoted delivery dates, they are not guaranteed. The Company is not liable for delivery delays due to circumstances beyond its control.

10. Cancellation

The Company may cancel contracts or refuse further deliveries if the Customer fails to make payments, undergoes insolvency proceedings, breaches terms, or if any sum owed is overdue.

11. Warranty

Goods not manufactured by the Company are sold with warranties provided by their manufacturers. The Company warrants that goods are of good quality at the time of delivery. Expressed or implied warranties are excluded to the extent permitted by law.

12. Exclusion of Liability

Except as required by law, the Company's liability is limited to replacing defective goods or refunding their purchase price.

13. Risk / Passing of Property

Title to goods remains with the Company until full payment is received. The Customer assumes responsibility for risk upon collection or delivery.

14. Right to Re-possess Goods

The Company may repossess goods if the Customer defaults on payments or deals with the goods contrary to the Company's title.

15. Essence of Contract

Every condition is essential to the contract. Breach of conditions may result in contract termination and full payment recovery.

16. Notices

Notices from the Customer must be sent by registered post to the Company's address.

17. Severability

If any part of the contract is unenforceable, the remainder shall remain in effect.

18. Force Majeure

The Company is not liable for failure or delay due to events beyond its control.

19. Governing Law and Jurisdiction

All contracts are subject to English law, and disputes will be resolved by English courts.

20. Website Information & Availability

The Company aims to provide accurate website information but is not liable for inaccuracies or interruptions in service. Customers are encouraged to verify information before relying on it.

If you are not entirely happy with your purchase, we're here to help.

Conditions for Returns:

You may return most new, unopened items within 28 days of delivery for a full refund. 

Items must be returned in their original packaging, unopened and unused, and in the same condition that you received them.

Personalized items, perishable goods, and gift cards are not eligible for return.

We advise you return items via Recoded delivery to ensure delivery to us. 

We cannot accept liability for returned goods not received or returned outside of the 28 days.

Return Process: To initiate a return, please email our customer service team within 48 hours of delivery at hello@littledoggyboxcompany.co.uk to obtain a return authorization and instructions for returning your item.

Please provide full details for and reason for return along with photographic evidence where appropriate. 

Refund or Exchange Options: Upon receipt of the returned item, we will process your refund or exchange as requested. Refunds will be issued to the original method of payment within 14 days business days, excluding any shipping charges.

Timeframe for Refunds or Exchanges: Please allow 14 business days for your refund or exchange to be processed after we receive your returned item.

Exceptions and Special Circumstances:

If  your item arrives damaged or defective, please contact us within 48 hours of delivery.

International orders are subject to different return policies. Please contact us for more information.

Customer Responsibilities:

You are responsible for ensuring the item is packaged securely for return shipping.

Ensure you return goods recoded / tracked delivery. Proof of postage is not proof of delivery.

Please include a copy of your order confirmation or packing slip with your return.

Contact Information: If you have any questions about our returns policy or need assistance with a return, please contact our customer service team at hello@littledoggybox.co.uk with your order / reference details. 

Legal Rights: Your rights to return goods are protected under consumer protection laws. This returns policy does not affect your statutory rights.

We appreciate your business and strive to provide the best possible shopping experience. Thank you for choosing The Little Doggy Box Company.